Hello! Welcome to Yugen Handmade.
Due to the ongoing global pandemic and the dismantling of countless bulk mail sorting machines in our state and across the nation, there are severe and unprecedented postal service delays that are ongoing during the holiday season. If you have ordered and have already received tracking information and it is showing no movement, please contact your local post office - not us - as they will be of more help than we can be. Our local postmaster assures is that parcels are still moving through the system.
We entirely understand that this is a frustrating and exhausting time for everyone, and we ask for your understanding and patience. While we do not wish to place blame on anyone regarding the delays of your parcels, these delays are truly out of our hands. After your order has been produced by us, it is handed off to USPS and is out of our control. Please know that, while this frustrates us as much as it frustrates you, directing your anger at us is not helpful to either party. Refunds will not be issued because packages arrived late, but if your item was ordered before December 10 2020 and was shipped to a US address, please contact us if it has not arrived by January 20 2021. Orders placed after December 10 2020 that have still not arrived in a normal timeframe within the US, please contact us after February 1 2021. We thank you in advance for your flexibility, support, understanding, and patience and wish you all a very safe and healthy new year.
Please note: As of January 2021, we are not shipping to the United Kingdom for sales on our website due to changes in the VAT tax laws. If you would like to purchase any of our products to ship to the UK, please shop in our Etsy shop instead as they handle all VAT disbursement for us. All of the same products can be found there. We are working on a solution to this issue. Thank you!
Below are the current production turnaround times on all items in our store. This is the amount of time it will take from the time an order is placed to the time it ships as our items are handcrafted with care. The speed at which it ships is determined by your shipping location and the shipping speed you choose at checkout.
You can also keep up with us on social media, which is linked in our footer.
*All retail orders over $35 from our online store qualify to ship for free with First Class USPS mail within the USA. Wholesale items do not qualify for free shipping.
- All retail accessories | 3-7 business days
- Wholesale kits and Purchase orders | 2-4 weeks
- Backordered items | Please Inquire